We want you happy. If you're not, here's our process.
30-Day Return Window
You have 30 days from delivery to request a return.
What We Accept
- Unopened, unused products in original condition
- Products with defects or damage (opened or unopened)
What We Don't Accept
- Used or opened products (unless defective)
- Products without original packaging
- Items returned after 30 days
How to Return
- Email us at info@blametheflame.com with your order number
- We'll confirm your return eligibility
- You'll receive return shipping instructions
- Ship the item back to us (you pay return shipping)
Restocking Fee
Regular unopened returns are subject to a 20% restocking fee. Defective items have no restocking fee.
Refunds vs. Exchanges
We prefer exchanges. It's faster and easier for everyone. If you want a refund instead, we'll process it 7-10 days after we receive your return, back to your original payment method.
Safety & Care
Our candles meet ASTM F2417, F2058, and F2179 safety standards for flame height, stability, and glass container integrity. For safe use:
- Keep away from flammable materials, drafts, and ceiling fans
- Never leave a burning candle unattended
- Keep out of reach of children and pets
- Trim wicks to 1/4 inc
- Stop using when 1/2 inch of wax remains
Defective Items
If your candle arrived leaking, broken, or with a defect:
- Contact us with photos
- Ship the defective item back to us (we'll provide a prepaid label)
- Once we receive it, we'll send your replacement at no cost
Non-Refundable Items
Bulk orders and wholesale purchases are final sale.
Last updated: August 10, 2026